Terms & Conditions

Terms of Use of the Online Store and Distance Contract

Effective from: 19.08.2026

1. General Terms

1.1. These Terms of Use of the Online Store and Distance Contract (hereinafter – the Terms) determine the procedure by which

SIA RG Auto,
registration No. 45403006858,
legal address Latgales iela 44, Jēkabpils, Jēkabpils novads
e-mail riepas100@inbox.lv ,
phone +37129262839 (hereinafter – the Seller) sells goods using the online store riepasir.lv (hereinafter – the Online Store).

1.2. Only goods are offered and sold in the Online Store – tires, rims and other goods related to vehicle wheels indicated in the Online Store.

1.3. Tire mounting, balancing, wheel replacement, seasonal tire storage and other services related to tire and wheel maintenance are not part of the goods sold in the Online Store and are not included in the distance contract for the purchase of the goods.

1.4. Tire mounting, wheel replacement, balancing, as well as tire storage are provided at the Seller's actual place of business in accordance with a separately concluded agreement and the service price list in force at the relevant time.

1.5. By placing an order in the Online Store, the Buyer confirms that they have read and agree to these Terms.

1.6. The Terms are an integral part of the distance contract.

1.7. The Seller is entitled to amend the Terms if this is necessary due to changes in regulatory enactments, the operation of the Online Store, or other justified circumstances. Amendments shall enter into force upon publication in the Online Store and shall not apply to orders that have already been confirmed, unless regulatory enactments provide otherwise.

2. Seller Information

2.1. The Seller:

SIA RG Auto
Registration No.: 45403006858
Legal address: Latgales iela 44, Jēkabpils, LV-5202
Online store: riepasir.lv
E-mail: riepas100@inbox.lv
Phone: +37129262839
VAT payer No.: LV45403006858

2.2. The Seller carries out the sale of goods in accordance with the regulatory enactments in force in the Republic of Latvia and the European Union.

3. Goods and information about goods

3.1. The Online Store publishes information about each product's main characteristics, price, availability and, where applicable, other essential information.

3.2. Product images in the Online Store are intended for visual illustration. The appearance, color, marking or packaging of the product shown in the image may not be completely identical to the actual product if this does not affect the product's essential characteristics.

3.3. Before placing an order, the Buyer is obliged to make sure that the selected tire or rim is suitable for their vehicle.

3.4. Especially regarding rims, before purchase the Buyer is advised to check compatibility with the vehicle, including rim size, width, bolt pattern (PCD), center bore diameter (CB), offset (ET), load parameters and other parameters relevant to the specific vehicle.

3.5. In the case of tires, the Buyer is obliged to ensure the appropriate tire size, load index, speed index, seasonal use and other parameters specified by the vehicle manufacturer.

3.6. If the Buyer has doubts about the suitability of the product for a specific vehicle, the Buyer is advised to contact the Seller before placing the order.

3.7. Information provided by the Seller about the suitability of the product for a specific vehicle, if provided at the Buyer's request, is based on the information specified by the Buyer. The Buyer is responsible for the completeness and accuracy of the information provided to the Seller.

3.8. The Seller is not responsible for the selection of an unsuitable product if the Buyer has provided incorrect, incomplete or outdated information about their vehicle or has chosen the product themselves without taking into account the vehicle manufacturer's requirements.

3.9. This clause does not limit the Buyer's consumer rights established by regulatory enactments in the event that the product does not conform to the terms of the contract.

4. Prices

4.1. All prices indicated in the Online Store are in EUR.

4.2. If the Seller is a VAT payer, product prices are indicated including the value added tax (VAT) established by regulatory enactments, unless otherwise stated in the description of the specific product.

4.3. The product price does not include delivery costs unless free delivery is indicated for the specific order in the Online Store.

4.4. Before confirming the order, the Buyer is shown the total payment amount, including the product price and applicable delivery costs or other additional costs.

4.5. The Seller is entitled to change product prices. The price applicable to the order is the price indicated in the Online Store at the time the order was placed.

4.6. Promotional offers are valid until the end of the specified promotion period or until stock runs out, unless otherwise specified in the terms of the specific offer.

5. Placing an order

5.1. To purchase a product, the Buyer selects the required product, specifies the required quantity and places the product in the virtual cart.

5.2. Before sending the order, the Buyer has the opportunity to check and, if necessary, correct the entered information.

5.3. The Buyer provides the information necessary to fulfill the order, including name, surname, contact information and delivery information, if required.

5.4. Before confirming the order, the Buyer must ознакомитися with the Terms and information about the right of withdrawal.

5.5. The order is considered submitted after the Buyer has confirmed the order in the Online Store.

5.6. After receiving the order, the Seller sends the Buyer an order receipt confirmation to the e-mail address specified by the Buyer.

5.7. The distance contract is concluded electronically when the Seller has confirmed the Buyer's order, unless the Seller has notified the Buyer that the order has not been accepted.

5.8. The Seller is entitled not to confirm the order if the ordered product is unavailable, an obviously incorrect price or product information is indicated in the Online Store due to a technical error, or there are other objective reasons for which the order cannot be fulfilled.

5.9. If the Buyer has already paid for the order, but the Seller cannot fulfill the order for objective reasons, the amount paid by the Buyer shall be refunded without undue delay.

6. Payment

6.1. The Buyer may pay for the order using the payment methods offered in the Online Store.

6.2. Order fulfillment may begin after payment has been received, unless otherwise provided for the specific payment method or order conditions.

6.3. The Buyer is issued or electronically sent a purchase document in accordance with the procedure established by regulatory enactments.

7. Delivery of goods

7.1. Delivery of goods is carried out to the address specified in the Buyer's order or to another chosen pickup location, if such an option is available.

7.2. Delivery methods, costs and approximate delivery times are indicated in the Online Store before order confirmation.

7.3. The Seller delivers the product to the Buyer within the term specified in the contract. If no delivery term is specified, the product is delivered within the period established by regulatory enactments.

7.4. If additional costs arise due to the delivery method or carrier chosen by the Buyer, these are indicated to the Buyer before order confirmation.

7.5. When receiving the product, the Buyer is advised to check the packaging and the external condition of the product.

7.6. If the product packaging or the product itself is visibly damaged at the time of receipt, the Buyer is advised to inform the delivery provider and the Seller immediately and, if possible, to take photographs of the damage.

7.7. If the Seller organizes delivery, the risk of accidental loss of or damage to the product passes to the Buyer at the time established by regulatory enactments.

8. In-person receipt of goods

8.1. If pickup of the product at the Seller's location is offered in the Online Store, the Buyer may choose in-person pickup of the product.

8.2. The product is issued after order confirmation and receipt of payment, unless otherwise specified.

8.3. When receiving the product in person, the Buyer has the opportunity to check its quantity, комплектation and external condition.

8.4. In-person receipt of the product does not in itself mean that the Buyer waives the consumer rights provided for by regulatory enactments.

9. Right of withdrawal

9.1. When concluding a distance contract, the consumer has the right to exercise the right of withdrawal within 14 days, without giving any reason for the withdrawal, in accordance with the procedure established by regulatory enactments.

9.2. In the case of purchase of goods, the period for exercising the right of withdrawal is calculated from the day on which the Consumer or a third party indicated by them, who is not the carrier, has received the goods.

9.3. If the order contains several goods that are delivered separately, the period for exercising the right of withdrawal is calculated from the day the last good is received, if regulatory enactments provide for such a procedure.

9.4. To exercise the right of withdrawal, the Consumer must send the Seller an unequivocal statement of the decision to withdraw from the contract.

9.5. The Buyer's obligation is to return the product without undue delay, but no later than 14 days after the withdrawal notice to the Seller by e-mail riepas100@inbox.lv

9.6. The product in its full комплектation, together with the purchase document, must be delivered by the Buyer to Latgales iela 44, Jēkabpils, Jēkabpils novads, LV-5202.

9.7. After sending the notice of exercising the right of withdrawal, the Consumer must send or hand over the product to the Seller without undue delay and within the period established by regulatory enactments.

9.8. The Consumer is responsible for any decrease in the value of the product if the product has been used more than necessary to check its nature, characteristics and functioning to the extent that such checking would be possible in a regular store.

9.9. In the event of exercising the right of withdrawal, the Seller shall refund the payment received to the Consumer within the time limit and in the procedure established by regulatory enactments.

9.10. The Seller has the right to withhold the refund until the product has been received back or until the Consumer has provided proof of returning the product, whichever occurs earlier.

9.11. If regulatory enactments provide, the Consumer may also be refunded the standard delivery costs, but additional costs arising from choosing a more expensive delivery method than the Seller's offered standard delivery method are not refunded.

9.12. The exercise of the right of withdrawal does not limit the Consumer's right to submit a claim for a product's non-conformity with the terms of the contract.

10. Return of goods

10.1. After exercising the right of withdrawal, the product must be returned in a condition that allows the Seller to identify and inspect it.

10.2. The Buyer must pack the product in such a way as to prevent the risk of damage during transportation as much as possible.

10.3. The Buyer bears the direct costs of returning the product, unless the Seller has stated otherwise or regulatory enactments provide otherwise.

10.4. If the returned product is damaged or its value has decreased because the Buyer has used it more than necessary to inspect its properties and functioning, the Seller has the right to demand compensation for the corresponding decrease in value in the amount established by regulatory enactments.

10.5. These requirements do not limit the rights established by law for the Consumer.

11. Special terms regarding tires and rims

11.1. Tires and rims are products of technical significance, the proper selection and use of which can significantly affect vehicle safety.

11.2. Before using the product, the Buyer must ensure that the product is suitable for the specific vehicle and is used in accordance with the manufacturer's instructions and the applicable safety rules.

11.3. The Seller is not liable for losses arising as a result of the Buyer's incorrect selection of the product, incorrect installation, improper use, mechanical damage, overloading or other actions by the Buyer, to the extent that such limitation of liability is permitted by regulatory enactments.

11.4. The Seller is not liable for consequences arising if the Buyer or a third party has installed or used the product contrary to the manufacturer's instructions.

11.5. These terms do not limit the Seller's liability for non-conformity of the product with the terms of the contract, which exists in accordance with the procedure established by regulatory enactments.

12. Product quality and non-conformity with the terms of the contract

12.1. The Seller is responsible for the product's conformity with the terms of the contract and the requirements established by regulatory enactments.

12.2. The Consumer has the right to submit a claim for the product's non-conformity with the terms of the contract within the period established by regulatory enactments.

12.3. The Consumer's right to submit a claim for non-conformity of the product is not limited by the fact that the Seller has not established a separate commercial guarantee for the specific product.

12.4. If the product has a commercial guarantee provided by the manufacturer or the Seller, its terms are specified in the relevant guarantee document. The commercial guarantee does not limit the Consumer's rights established by regulatory enactments.

12.5. If the Buyer discovers non-conformity of the product, they must notify the Seller as soon as possible by sending information to riepas100@inbox.lv.

12.6. It is recommended to include the order number, product name, purchase document information, description of the discovered non-conformity, and, if possible, photographs in the application.

12.7. The Seller evaluates the Buyer's submission and acts in accordance with the Consumer Rights Protection Law and other applicable regulatory enactments.

13. Complaints and dispute resolution

13.1. The Buyer is first invited to contact the Seller with questions, complaints or claims by writing to riepas100@inbox.lv.

13.2. The Seller reviews the received submission and provides a response within the period established by regulatory enactments.

13.3. The parties first try to resolve the dispute through mutual negotiations.

13.4. If the dispute cannot be resolved through negotiations, the Consumer may use the dispute resolution mechanisms provided for by regulatory enactments, including contacting the Consumer Rights Protection Centre (PTAC) or using out-of-court dispute resolution options, if applicable in the specific case.

13.5. The Consumer's right to apply to court is not restricted.

14. Personal data processing

14.1. The Buyer's personal data are processed in order to ensure order acceptance, processing, payment, delivery, accounting, customer service and the fulfillment of obligations established by regulatory enactments.

14.2. Detailed information about personal data processing is available in the Seller's Privacy Policy, published in the Online Store.

14.3. The Buyer is obliged to provide the necessary and truthful information for order fulfillment.

15. Intellectual property

15.1. The texts, photographs, product descriptions, graphic elements, logos and other content published in the Online Store are protected by applicable intellectual property laws.

15.2. Copying, distributing or using the content of the Online Store for commercial purposes without the Seller's prior written permission is not permitted, to the extent that regulatory enactments do not provide otherwise.

16. Technical disruptions

16.1. The Seller does everything reasonably possible to ensure the uninterrupted operation of the Online Store, however cannot guarantee that the Online Store will be available without interruptions or technical disruptions.

16.2. In the event of technical disruptions, the Seller takes measures to restore the operation of the Online Store as soon as possible.

16.3. If, due to a technical malfunction, obviously incorrect information about a product or price is published in the Online Store, the Seller contacts the Buyer and informs them of the error.

17. Applicable regulatory enactments

17.1. These Terms and distance contracts are subject to the regulatory enactments in force in the Republic of Latvia.

17.2. The consumer rights established by the regulatory enactments of the Republic of Latvia and the European Union are not limited by these Terms.

17.3. If any provision of these Terms becomes invalid or inconsistent with regulatory enactments, this does not affect the validity of the remaining provisions of the Terms.

18. Final provisions

18.1. These Terms are available in the Online Store before placing an order.

18.2. The Buyer has the possibility to save the Terms electronically.

18.3. By placing an order in the Online Store, the Buyer confirms that they have read the Terms.

18.4. If there is a conflict between these Terms and the directly applicable regulatory enactments of the Republic of Latvia or the European Union, the requirements of the regulatory enactments shall apply.

SIA RG Auto

Registration No.: 45403006858
- Legal address: Latgales iela 44, Jēkabpils, Jēkabpils novads
- E-mail: riepas100@inbox.lv
- Phone: +37129262839

Version of the Terms: 19.08.2026