Refund policy

Right of Withdrawal and Procedure for Returning Goods SIA RG Auto

Effective from: 19.08.2026

1. General provisions

1.1. This Right of Withdrawal and Procedure for Returning Goods (hereinafter – the Procedure) sets out the procedure by which the Consumer may exercise the right of withdrawal and return goods purchased in the Online Store.

1.2. The Procedure applies to goods purchased by the Consumer by concluding a distance contract with SIA RG Auto, registration No. 45403006858, legal address Latgales iela 44, Jēkabpils, Jēkabpils novads, e-mail riepas100@inbox.lv, phone +37129262839 (hereinafter – the Seller).

1.3. The Online Store sells tires, rims and other goods indicated in the Online Store.

1.4. Tire mounting, balancing, wheel changing and tire storage are not part of the goods purchased in the Online Store. These services are provided at the Seller's actual place of business based on a separate agreement.

1.5. The Consumer's right of withdrawal is applied in accordance with the нормативative acts of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”.

2. Right of withdrawal

2.1. The Consumer has the right, within 14 days and without giving any reason, to exercise the right of withdrawal and withdraw from the distance contract.

2.2. If a good is purchased, the 14-day withdrawal period starts on the day when the Consumer or a third party indicated by the Consumer, who is not the carrier, has taken possession of the good.

2.3. If several goods are purchased in one order and they are delivered separately, the withdrawal period is counted from the day the Consumer has received the last good.

2.4. If the good is delivered in several batches or parts, the withdrawal period is counted from the day the last batch or part is received.

2.5. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision to withdraw from the distance contract by an unequivocal statement.

2.6. The Consumer may send the notice of exercising the right of withdrawal to:

SIA RG Auto
E-mail: riepas100@inbox.lv
Legal address: Latgales iela 44, Jēkabpils, Jēkabpils novads

2.7. The Consumer may use the withdrawal form prepared by the Seller, but its use is not mandatory. The right of withdrawal may also be exercised by an unequivocal free-form statement.

2.8. To meet the deadline, it is sufficient that the notice of exercising the right of withdrawal is sent before the expiry of the 14-day period.

2.9. The Consumer is advised to keep proof of sending the withdrawal notice, for example the sent e-mail or another document.

3. Return of goods after withdrawal

3.1. After sending the notice of exercising the right of withdrawal, the Consumer must send or hand over the good to the Seller without undue delay and no later than within 14 days from the day the Seller is informed of the decision to exercise the right of withdrawal.

3.2. The deadline is met if the good is sent to the Seller before the expiry of the 14-day period.

3.3. The good must be sent to the Seller's specified return address:

SIA RG Auto
Latgales iela 44, Jēkabpils, Jēkabpils novads

3.4. If the Seller offers to receive the returned good in person, the Consumer may agree with the Seller on the time of handover.

3.5. The direct costs of returning the good are borne by the Consumer unless the Seller has indicated otherwise.

3.6. The Seller is not entitled to require the Consumer to bear the costs of returning the good if, before concluding the contract, the Seller did not properly inform the Consumer of such an obligation.

4. Return of tires

4.1. A tire purchased in the Online Store may be examined and checked by the Consumer within the withdrawal period to the extent necessary to determine its nature, characteristics and functioning.

4.2. Opening the tire packaging in itself is not grounds for losing the right of withdrawal.

4.3. If the tire is returned, it must be kept in a condition that allows the Seller to assess its condition and identify the good.

4.4. The tire may not be used for driving on the road if the Consumer wishes to exercise the right of withdrawal.

4.5. Mounting the tire on a vehicle may be considered use of the good beyond what is necessary to inspect its nature, characteristics and functioning, as such action exceeds ordinary examination and inspection of the good.

4.6. If the tire has been mounted on a rim or vehicle and its value has therefore decreased, the Seller assesses the actual decrease in value in accordance with the нормативative acts.

4.7. The Seller cannot automatically refuse the exercise of the right of withdrawal solely because the tire packaging has been opened or removed, if opening the packaging was necessary for the Consumer to inspect and check the good.

4.8. If the tire is damaged, contaminated, deformed or otherwise used in a manner exceeding what is necessary for inspection of the good, the Seller has the right to assess the decrease in value of the good.

5. Return of rims

5.1. A rim may be examined and checked within the withdrawal period to the extent that it could be done in a regular store.

5.2. Removing the rim from the packaging in order to check its appearance, size, комплектation and other characteristics is in itself not grounds for losing the right of withdrawal.

5.3. The rim may not be used for driving if the Consumer wishes to exercise the right of withdrawal.

5.4. If the rim has been installed on a vehicle, used for driving, damaged, scratched or otherwise used more than necessary to check its characteristics, the Seller is entitled to assess the decrease in value of the good.

5.5. When assessing the decrease in value, the Seller takes into account the actual condition of the good and the possibility of reselling it.

5.6. If the good is damaged as a result of the Consumer's actions, the Seller has the right to demand compensation for the actual decrease in value of the good to the extent permitted by the нормативative acts.

6. Packaging of goods

6.1. The Consumer is obliged to handle the good and its packaging carefully.

6.2. Damage to or opening of the packaging of the good in itself is not grounds for denying the right of withdrawal if the Consumer did not have an objective opportunity to properly inspect the good without opening the packaging.

6.3. If possible, the Consumer is advised to keep the original packaging until the end of the withdrawal period.

6.4. If the original packaging has not been kept, this in itself does not deprive the Consumer of the right of withdrawal unless the нормативative acts provide otherwise in the specific case.

6.5. When returning the good, the Consumer must ensure packaging that is sufficient for safe transportation of the good.

7. Refund of funds

7.1. When exercising the right of withdrawal, the Seller refunds to the Consumer all payments received from the Consumer, including standard delivery costs, if applicable.

7.2. The Seller is not obliged to refund additional delivery costs arising because the Consumer chose a more expensive delivery method than the cheapest standard delivery method offered by the Seller.

7.3. The refund is made without undue delay and within the period specified in the нормативative acts, but no later than within 14 days from the day the Seller receives the Consumer's notice of exercising the right of withdrawal.

7.4. The Seller has the right to withhold the refund until the Seller has received the good back or the Consumer has provided proof of having sent the good to the Seller, whichever occurs earlier.

7.5. The money is refunded using the same means of payment that the Consumer used in the original transaction, unless the Seller and the Consumer have expressly agreed on another refund method.

7.6. The Seller does not charge a fee for the refund, except in cases where such a fee is explicitly permitted by the нормативative acts.

8. Decrease in value of the good

8.1. The Consumer is responsible for the decrease in value of the good if, during the exercise of the right of withdrawal, the good has been used more than necessary to determine its nature, characteristics and functioning.

8.2. The Seller may not apply a predetermined or automatic fee for the return of the good if such fee is not justified by the actual decrease in value of the good.

8.3. If the Seller establishes a decrease in value of the good, the Seller may require compensation for the relevant decrease in value to the extent permitted by the нормативative acts.

8.4. If the Seller applies a decrease in value, the Consumer is provided, upon request, with an explanation of the reasons for the decrease in value.

8.5. The ordinary inspection of the good necessary to determine its nature, characteristics and functioning does not in itself create an obligation for the Consumer to compensate the decrease in value of the good.

9. Cases where the right of withdrawal may not apply

9.1. The right of withdrawal does not apply in the exceptional cases provided for by the нормативative acts.

9.2. If a statutory exception to the right of withdrawal applies to a particular good, the Seller informs the Consumer of this before placing the order.

9.3. Standard tires and standard rims available in the Online Store and not manufactured or adapted according to a specific Consumer's individual order are not automatically considered goods for which the right of withdrawal does not apply.

9.4. If the good is manufactured according to the Consumer's expressly stated individual requirements or is clearly personalized and the statutory exception applies to the specific good, the Seller informs the Consumer before confirming the order that the right of withdrawal does not exist.

10. Exercise of the right of withdrawal and mounting service

10.1. Only goods are sold in the Online Store – tires and rims.

10.2. Tire mounting, balancing, wheel changing and other service activities are provided separately at the Seller's actual place of business.

10.3. If the Consumer, after receiving a good purchased in the Online Store, wishes to use the Seller's mounting service, this service is provided under a separate agreement.

10.4. If the Consumer has used the mounting service and then wishes to withdraw from the purchase of the good, the return of the good and the right of withdrawal are assessed separately from the already provided service.

10.5. Before receiving the mounting service, the Consumer is provided with information about the price of the service and other essential conditions.

10.6. The buyer must take into account that installing and using a tire or rim on a vehicle may cause a decrease in the value of the good if the good is subsequently returned using the right of withdrawal.

11. Right of withdrawal and non-conformity of the good

11.1. The right of withdrawal is not the same as the Consumer's right to submit a claim regarding non-conformity of the good with the terms of the contract.

11.2. If the received tire or rim is damaged, does not correspond to the ordered model, size or specification, or otherwise does not conform to the contract terms, the Consumer has the right to submit a claim to the Seller in accordance with the нормативative acts.

11.3. In such cases, the Consumer is not obliged to exercise the right of withdrawal if the issue is in substance about non-conformity of the good with the contract terms.

11.4. The Seller evaluates each claim individually and acts in accordance with the Consumer Rights Protection Law.

12. Recommended inspection of the good after receipt

12.1. After receiving the good, the Buyer is advised to check as soon as possible:

whether the correct quantity of the good was received;

whether the ordered tire or rim size was received;

whether the model and specification match;

whether there is any visible mechanical damage;

whether all комплектation specified in the order is present.

12.2. If obvious damage or non-conformity is found, the Buyer is advised to contact the Seller before using the good.

12.3. If possible, in the event of damage or non-conformity, the Buyer is advised to keep the packaging of the good and take photos.

12.4. These recommendations do not limit the rights of the Consumer set out in the нормативative acts.

13. Sample withdrawal notice

The Consumer may use the following statement:

WITHDRAWAL NOTICE

I, __________________________________________,

hereby inform that I wish to exercise the right of withdrawal and withdraw from the distance contract for the purchase of the following good:

Good: ____________________________________

Order No.: ____________________________

Order date: _________________________

Date of receipt of the good: ___________________

Buyer’s first name, surname: _________________________

Address: _______________________________________

Phone: ______________________________________

E-mail: _______________________________________

Date: _______________________________________

Signature (if the notice is submitted on paper): __________________

14. Final provisions

14.1. This Procedure is an integral part of the Online Store's distance contract.

14.2. If any of the provisions of this Procedure do not comply with the applicable нормативative acts, the requirements of the нормативative acts shall apply.

14.3. The remaining provisions of the Procedure remain in force.

14.4. The Seller ensures that, before concluding the distance contract, the Consumer has access to information about the right of withdrawal and a sample withdrawal form.

14.5. This Procedure is published in the Online Store in such a way that the Consumer can save and reproduce it.

SIA RG Auto

Registration No.: 45403006858
- Legal address: Latgales iela 44, Jēkabpils, Jēkabpils novads
- E-mail: riepas100@inbox.lv
- Phone: +37129262839

Version of the Procedure: 19.08.2026